Hope you're all having a great week.
There have been some changes recently to who looks after returns Reece Kershaw has taken over from me for the bulk of raising and processing RAs and credit notes.
We've also set up an email address just for the returns process. Sending your request to this address is the fastest way to get your return/credit processed. It's also much easier for us to organize all returns if they all come to the one email address. We have a couple of people monitoring the inbox and emails won't get lost amongst non-returns related matter.
Please use this email address wherever possible, it ensures there is a paper trail right from the start of the process.
The new address for you to forward your RAs/Credit Claims to is email@example.com
When you email this address, will receive an automatic reply to let you know we've received it: